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Customer Relationship Management - CRM

Customer Relationship Management (CRM) is specific software that allows a company to measure and control contacts with customers in order to enhance quality, improve reliability and increase profitability. You can automate your day-to-day tasks for sales, customer service, field service, call center and marketing professionals. The main objectives of this software are to:

  • Find, attract and win new clients
  • Sustain existing clients
  • Focus on bringing former clients back into the fold
  • Reduce the costs of marketing and client service

On the whole, CRM is a strategy of continuous improvement and a philosophy that places the customer and the customer's needs at the center of all business decisions; hence CRM can make or break a business! We at FOXMINDS will help you build effective Customer Relationship Management strategies and carry out proper implementation. Whether you own a small business or a large corporation, our CRM solution will provide you with a 360 visibility over all your sales and will further enable you to:

  • Share and distribute data for making informed decisions and follow up.
  • Reduce your customer support cost as clients can do their own order entries and are empowered to find the info they need to come to a buy decision.
  • Improve your customer service as all data concerning interactions with clients is centralized.
  • Boost your customer satisfaction due to the fact that your clients will feel they are more "part of the team" instead of just subjects for sales and marketing.
  • Improve your repeat business.
  • Accelerate growth at lower cost increasing hence your profit.

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