Managed IT services and 24/7 support you can count on
Help desk, service desk and proactive remote monitoring by certified engineers, so problems are fixed before your users notice them.
- Help desk
- Service desk
- 24/7 monitoring
- Patch management
- On-site support
- SLA
Stop reacting to tickets. Start preventing them.
Most IT teams spend their days firefighting. Users wait, issues repeat, and nobody has time for improvement projects.
FOXMINDS managed services combine a responsive help desk with remote network monitoring and management, up to 24/7 coverage, 365 days a year. Our certified engineers monitor, patch and maintain your environment, and we report on service levels and trends every month.
- A single point of contact for every IT issue
- Proactive monitoring of servers, network and backups
- Monthly service reports with SLA performance
- Predictable monthly cost instead of surprise bills
- Your internal team freed for strategic work
Managed services and support
Help desk
First-line support by phone, email, WhatsApp and remote session, with advanced call management and tracking.
Service desk
Enterprise-level support by certified professionals, extendable wherever you need it.
Remote monitoring & management
Proactive 24/7 monitoring and troubleshooting of your network, servers and cloud services.
Patch & update management
Operating system, firmware and application updates tested and applied on schedule.
Backup verification
Daily backup checks and regular restore tests so you know recovery will work.
On-site engineering
Scheduled and emergency on-site visits for hardware, cabling and installations.
From assessment to continuous improvement
Onboard
Document your environment, users and priorities.
Stabilize
Fix urgent issues, install monitoring and agree the SLA.
Run
Help desk, monitoring and maintenance every day.
Improve
Monthly reports and quarterly improvement reviews.
Vendor-neutral, certified expertise
We recommend what fits your environment and budget, not what fills a quota.
- Remote monitoring & management
- Ticketing & ITSM
- Microsoft 365 admin
- Intune
- Veeam
- VMware
- SonicWall
- Microsoft Defender
Frequently asked questions
Do you offer 24/7 support?
Yes. Coverage ranges from business hours to full 24/7, 365 days a year, depending on the plan you choose.
Can you support our in-house IT team instead of replacing it?
Yes. Many clients use us as co-managed IT: we take monitoring, patching and after-hours support, while your team focuses on projects and users.
How is managed IT priced?
Usually a fixed monthly fee based on the number of users, devices and servers, and the coverage hours. We provide a clear proposal after a short assessment.
How do we contact support?
By phone on +961 1 88 92 78 or +961 70 00 88 91, by email at info@foxminds.com, or on WhatsApp. Managed clients also receive a dedicated support channel.
Let's unlock the intelligence in your business
Start with a conversation. We will map your systems, identify the quickest wins and give you a clear, costed plan with no obligation.